Refund Policy

Who collects your money

Every registration fee is collected by XIM University. Payment reaches the university by one of three routes, and no other:

• An online payment gateway — currently Razorpay — settling directly to a university account.
• A bank transfer or UPI payment to an account held in the name of XIM University.
• Cash or another instrument handed to the designated treasurer of the event, who issues a receipt against your registration number.

If anyone asks you to pay by any other route — a personal account, a personal UPI ID, or a payment link that does not come from events.scomm.tech — do not pay. Report it to the event's contact address and copy the Dean's office, at the foot of this page.

GST

Fees are collected under XIM University's GST registration 21AAALX0001G1ZR. Where an event fee is shown as inclusive of GST, the tax is a component of the amount displayed — you are not charged anything on top of the total you see before paying.

Asking for a refund

Write to the contact address printed on the event's own page, from the email address you registered with, quoting your registration number (for example, SCOMM/CONRD/0007). Tell us what you paid, when, and why you are asking. We will confirm receipt and tell you the outcome in writing.

If the event page lists no address, or you do not hear back, write to events-communications@xim.edu.in and copy deancomm_office@xim.edu.in.

When a refund is due

A refund is issued when:

• the event, or the competition you entered, is cancelled by us;
• you were charged more than once for the same registration, or charged for a registration that was never completed;
• you paid for a place we could not give you — for example, a competition that was already full.

Whether a fee is refundable if you simply withdraw depends on the individual event, because costs are committed at different points for different events. Where an event sets its own cancellation deadline, it is stated on that event's page and it overrides this section.

How a refund is paid

Refunds go back by the route the payment arrived on. A gateway payment is reversed to the same card, account or UPI ID; a bank transfer is returned to the account it came from; cash paid to the treasurer is refunded by bank transfer to an account in the registrant's name, because we do not return cash without a traceable record.

We do not refund to a different person or a different account from the one that paid.

How long it takes

Once a refund is approved, we release it within 7 working days. After that the money is in the hands of the gateway and the banks, which typically add another 5 to 10 working days before it appears on your statement. If it has been longer than that, contact us with your registration number and we will trace it.

What is not refunded

• Bank or gateway charges already deducted by a third party, where those are not returned to us.
• Registrations cancelled by us because the information given was false, or because of conduct at the event. See the Terms & Conditions.